Frequently Asked Questions
Everything you need to know about shopping with JACO.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to start your process.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
JACO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.